Last updated: April 2026
Who We Are
Fitted Bathrooms Edinburgh is a bathroom fitting company based at Unit 5, Devon Place, Roseburn, Edinburgh, EH12 5HJ. Our email address is quote@fittedbathroomsedinburgh.co.uk. When we refer to "we", "us" or "our" in this policy, we mean Fitted Bathrooms Edinburgh.
What Data We Collect
We collect the following personal information when you interact with us:
- Contact form submissions: your name, email address, phone number, postcode, and any message you include.
- Phone calls: your phone number and any details you provide during the call.
- WhatsApp messages: your phone number, any photos you send, and your message content.
- Home visits: your address, property details relevant to the quote, and measurements.
- Website usage data: anonymised data about how you use our website, collected through cookies and analytics tools.
How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiry and provide a quote
- To arrange and carry out home design visits
- To schedule and complete bathroom fitting work
- To communicate with you about your project
- To improve our website and services
We process your data on the legal basis of legitimate interest (responding to your enquiry and providing our services) and, where applicable, your consent.
How We Share Your Data
We do not sell your personal data to third parties. We may share your data with:
- Formspree: our contact form provider, which processes form submissions on our behalf.
- Google Analytics: anonymised website usage data to help us improve our site.
- Finance providers: if you apply for finance, your details will be shared with our finance partner to process your application. This will be clearly explained at the point of application.
Cookies
Our website uses cookies to improve your experience and help us understand how visitors use the site. These include:
- Essential cookies: required for the website to function properly.
- Analytics cookies: help us understand how visitors interact with our website. These collect anonymised data only.
You can control cookie preferences through your browser settings.
How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes described above. Specifically:
- Enquiry data: retained for up to 24 months after your last interaction with us.
- Customer project data: retained for up to 6 years after project completion for guarantee and legal purposes.
- Analytics data: anonymised and retained indefinitely.
Your Rights Under GDPR
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Delete your data (in certain circumstances)
- Restrict or object to processing of your data
- Data portability — receive your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, email us at quote@fittedbathroomsedinburgh.co.uk. We will respond within 30 days.
Data Security
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and access to personal data is restricted to authorised team members only.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.