The number one thing that stops people booking a home visit is not knowing what to expect. Will it be a hard sell? Will they pressure you into signing on the day? Will they spend 3 hours in your house? We hear these concerns every week from Edinburgh homeowners, and they are completely valid — some companies do exactly that.
Here is exactly what happens when you book a free design visit with us — step by step, no surprises.
Before the Visit
When you call us on 0131 357 3869 or submit a form on our website, here is what happens next:
- We call you back — usually the same day — and arrange a time that suits you. Evenings and weekends are available because we know most people work during the day.
- We ask a few basic questions: what type of bathroom are you looking at, do you have a rough budget in mind, is there anything specific you want (walk-in shower, wet walls, more storage). This helps our designer prepare.
- We send a text confirmation with the designer's name and their direct mobile number. You have a real person's number, not a call centre. If you need to reschedule, you text or call them directly.
- No preparation needed from you. Just make sure the bathroom is accessible. You do not need to clear anything out, measure anything, or do any homework beforehand.
The Visit — Step by Step
One person turns up, not a team. They will introduce themselves, ask what you are looking for, and have a look at the existing bathroom. This is a conversation, not a presentation. There is no slideshow, no brochure pack, no iPad pitch. Just a straightforward chat about what you want and what is realistic.
We measure every wall, check floor levels, assess plumbing positions, note the soil stack location, check water pressure with a gauge, and look at the condition of walls and floors. In Edinburgh tenements, we check timber floor condition and note any lead plumbing that needs replacing. This is the bit that separates a proper quote from a guess — and it is why we insist on visiting before quoting.
At your kitchen table, not the bathroom. We will discuss layout options and show you wet wall samples — we bring a sample case with 25+ panel finishes, LVT flooring samples, and fixture options so you can see and feel actual materials in your own home, in your own lighting. We talk through what is realistic for your space and your budget. If something will not work, we will tell you honestly rather than agree to everything and change the plan later.
We sketch a layout based on your bathroom's actual dimensions. If the toilet can move to make room for a bigger shower, we will show you. If the room is too small for a bath and a separate shower, we will tell you honestly. Edinburgh bathrooms — especially in tenements and older properties — often have awkward dimensions that need creative solutions, and this is where 15 years of fitting bathrooms across the city makes a real difference.
We give you a written quote, on the spot, with a full breakdown. This is a fixed price — it does not change after you accept. Everything is itemised: sanitaryware, wet walls, flooring, fixtures, professional fitting, and rubbish removal. You know exactly what you are paying for, with no hidden extras and no vague "TBC" lines.
We leave the quote with you. No "this offer expires today." No "I need to check with my manager." No follow-up calls chasing you for a decision. If you are interested, call us. If not, no hard feelings. We have been doing this for 15 years — we would rather earn your trust than chase you into a decision.
What We Check in Edinburgh Properties
Edinburgh homes are not like new-builds on a housing estate. They have character, but they also have quirks. Here is what we specifically look for during a visit, depending on your property type:
Tenements
- Soil stack access — where it sits relative to your bathroom layout and whether it can be repositioned
- Floor joist condition — older timber floors need checking before heavy sanitaryware goes in
- Lead plumbing — still common in pre-war Edinburgh tenements and always needs replacing
- Stair width for deliveries — Marchmont and Bruntsfield stairwells can be tight
- Parking situation for our van — permits, yellow lines, and loading bays all matter on installation day
Period Properties
- Wall construction — lath and plaster vs plasterboard affects how wet wall panels are fixed
- Ceiling height — higher ceilings in Victorian properties change the amount of panelling required
- Any listed building considerations — we will advise if consent is likely needed
All Properties
- Water pressure — we bring a gauge and test it, because your new shower experience depends on this
- Boiler type and position — combi, system, or gravity-fed all affect the install plan
- Electrical supply — for LED mirrors, heated towel rails, and extractor fans
- Ventilation options — window, existing fan, or whether we need to install mechanical extraction
- Access route for materials — can we get wet wall panels and a bath tray through your hallway?
Common Questions People Ask at the Visit
It depends on property type and household. If you have a second bathroom with a bath, or you genuinely never use the one you have, a walk-in shower or wet room can transform the space. We will give you honest advice based on your situation, not just tell you what you want to hear.
We will assess it during the visit and include the fix in your quote. Black mould behind tiles is extremely common in Edinburgh bathrooms, especially in tenements with poor ventilation. Ripping out old tiles and treating the wall properly is part of our standard process — it is not an extra.
Typically 5-7 days once we start. We will give you a start date at the visit (usually 2-4 weeks out depending on the season). Our in-house team works on your bathroom full-time until it is done — no juggling multiple jobs.
No. We work room by room, protect your home with dust sheets and floor coverings, and clean up daily. You will be without a bathroom for the install period, but we will explain the temporary arrangements during the visit so you know exactly what to expect.
It will not. Fixed means fixed. The only scenario where a quote changes is if you choose to upgrade something after the visit — a higher-spec shower, a different wet wall finish, additional features. But the price we quote for the agreed specification does not move.
How Long Does the Visit Take?
30 to 45 minutes. Not 3 hours. We respect your time and we value ours. If you have questions, we will stay as long as you need — we are never in a rush to cut you short. If you are in a hurry, we can cover the essentials in 30 minutes and follow up by phone with any details.
Compare that to some national chains where a "free consultation" involves a two-hour sales presentation in your living room, a phone call to a "manager" for a special discount, and a price that is only valid if you sign today. That is not how we work.
What Happens After
You have your quote. Here is what happens next — and what does not happen:
- Your quote is valid for 30 days. No artificial urgency, no expiring discounts.
- We do not call you to "follow up" or "check in." If you want to proceed, you call us. Your time, your decision.
- If you want to compare quotes from other fitters, we encourage it. We are confident our quote stands up on quality, scope, and price. If another fitter is genuinely offering the same thing for less, you should go with them.
- When you are ready: we book your installation date (typically 2-4 weeks out depending on the season) and confirm everything in writing — date, scope, price, payment terms.
- 0% finance is available from £67/month with no deposit required. We can discuss this at the visit or over the phone afterwards.
Ready to Book?
30-45 minutes, no pressure, fixed price quote on the spot. Call 0131 357 3869 or request your free visit online. Evenings and weekends available.
Or if you are not quite ready for a visit, WhatsApp us for a rough price in 60 seconds — no commitment, no sales calls.